1. Acceptance

These Terms of service (the “Terms”) form a legally binding agreement between you and Arct Technology LLC, a Wyoming limited liability company (“Arct Technology”, “we”, “us” or “our”), which operates Snap VPN. In these Terms, “Snap VPN” means the Snap VPN applications, the Snap VPN virtual private network service, the website at www.snapvpn.net, the account portal at accounts.snapvpn.net, and all related software, content and services.

By downloading, installing, accessing, using or purchasing Snap VPN, you confirm that you have read and understood these Terms and agree to be bound by them. If you do not agree to these Terms, you must not download, install, access, use or purchase Snap VPN.

If you reside in the United States, the [Dispute resolution](/terms#dispute-resolution) section requires, unless you opt out, that disputes be resolved by binding individual arbitration, and you and we waive any right to a jury trial and to take part in a class or representative action.

You may use Snap VPN only if all of the following apply:

You are at least 18 years of age, or the age of majority in the jurisdiction where you reside, whichever is higher.
You have the legal capacity to enter into a binding contract.
If you use Snap VPN on behalf of a company or other organization, you are authorized to bind that organization to these Terms, in which case “you” includes that organization.
Your use of Snap VPN complies with all laws and regulations that apply to you, including the export control and economic sanctions laws of the United States, and you will not export or re-export Snap VPN in violation of those laws.

Our Privacy policy and Cookie policy explain how we collect and use personal data and how we use cookies and similar technologies.

2. Modification

We reserve the right, at our sole discretion, to modify these Terms at any time. Revised Terms take effect when we post them on this page with a new “Last updated” date, unless the revised Terms specify a later effective date.

We further reserve the right to change, suspend or discontinue any part of Snap VPN at any time, including any feature, server location, plan or app, with or without notice. To the fullest extent permitted by applicable law, we shall not be liable to you or to any third party for any such change, suspension or discontinuation.

Where applicable law requires us to give advance notice of a change, we will give that notice in the app, on our website or in the account portal. Snap VPN accounts have no email address, so we do not give notice by email. Your continued use of Snap VPN after revised Terms take effect constitutes your acceptance of them; if you do not accept them, you must stop using Snap VPN and cancel your subscription.

3. Privacy

Snap VPN is designed so that, when you use the VPN service, we do not collect or keep records of:

Your DNS queries.
The websites, online services or IP addresses you visit through the VPN.
The content of the traffic you send or receive through the VPN.
The IP address from which you connect, on the VPN servers that carry your traffic.

Apart from information you choose to send us, such as support requests, we collect only the data that is strictly necessary to deliver Snap VPN properly: to provide, operate, secure, support and improve it, to process payments and to comply with our legal obligations. This includes limited account, device, connection and payment records, the IP addresses recorded for requests made to our website, account portal and app servers, and the cookieless internal analytics described in our Privacy policy.

Our Privacy policy describes in detail what data we collect, why we collect it, with whom we share it and how long we keep it.

4. Subscriptions

Snap VPN is offered on a subscription basis. We may offer monthly and yearly subscription terms, and we may change our prices, plans and plan terms at any time; changes apply to new purchases and, to the extent permitted by applicable law, to renewals that occur after the change. Prices offered through third-party app stores, such as Apple’s App Store, may differ from the prices offered on our website. Purchases made through a third-party app store are processed by that store, are governed by its terms and are refunded only by that store. On our website, card payments are processed by Stripe and cryptocurrency payments by Cryptomus.

Each subscription is linked to an anonymous Snap VPN account, identified only by a randomly generated 16-digit account number; we do not ask for your name, email address or password. The account number is the only credential for your account. You are responsible for keeping it confidential and for all activity under it, and we do not guarantee that a lost account number can be recovered. An account may be used on a limited number of devices, currently five.

Subscriptions purchased through Apple’s App Store or by card on our website renew automatically at the end of each billing period for a term of the same length, and the applicable payment method is charged the price then in effect, until you cancel. A cryptocurrency payment purchases a single fixed term of one month or one year and does not renew automatically.

To stop a subscription from renewing, you must cancel it on the platform where you purchased it: for App Store subscriptions, in your Apple ID subscription settings at least 24 hours before the end of the current period; for card subscriptions purchased on our website, under “Manage billing” in the account portal or by contacting support at snapvpn dot net . Uninstalling an app or ceasing to use Snap VPN does not cancel a subscription. Cancellation takes effect at the end of the current paid period, and you retain access until then; except as provided in the Refund policy, no refund is given for the remainder of that period.

Because Snap VPN accounts have no email address, we do not send renewal reminders, receipts or notices of price changes, and by subscribing you agree that you will not receive them. The account portal shows your plan and when it renews or ends. For help with a subscription or its cancellation, contact support at snapvpn dot net .

5. Refund policy

Eligibility for a refund depends on how you paid:

Card payments on our website. Each card payment, including each automatic renewal, is fully refundable if you request a refund within 14 days of the date of that payment. Refunds are made to the original card through Stripe, and the time it takes for the funds to reach you depends on your card issuer. A refund ends the access purchased with that payment and cancels the card subscription. After the 14-day period, card payments are not refundable except where applicable law requires.
App Store purchases. Purchases made through Apple’s App Store are billed by Apple, and refunds for them are handled solely by Apple under its own policies; we cannot issue them. To request a refund, follow Apple’s refund instructions. Cancelling an App Store subscription stops future renewals but does not by itself result in a refund.
Cryptocurrency payments. Cryptocurrency payments are final and are not refundable. You are responsible for verifying the plan, amount, currency and network before you pay. If a payment has not been credited to your account, contact .

To request a refund of a card payment, email support at snapvpn dot net with the last 4 digits of your account number and the date and amount of the payment. Never send your full account number. We will never ask for your full account number, your full card number or your card security code.

No refund will be issued for an account that is suspended or terminated under the Acceptable use policy. Nothing in this Refund policy limits any right you have under mandatory consumer protection law that cannot be excluded by contract.

6. Acceptable use policy

You may use Snap VPN only for lawful purposes and in accordance with these Terms. You are responsible for all use of Snap VPN under your account number, whether or not you authorized it. We do not monitor the content of your traffic and have no obligation to do so.

You shall not use Snap VPN, or permit any other person to use it, to:

Send spam or any other unsolicited bulk or commercial messages, by email, text message, instant messaging, social media or any other channel.
Engage in phishing, or otherwise attempt to obtain passwords, payment details or other personal information by deception.
Abuse email systems, including by spoofing sender information, forging message headers, mail bombing, or operating or exploiting open mail relays or open proxies.
Engage in, facilitate or promote illegal activity of any kind.
Harass, abuse, threaten, stalk or intimidate any person, or incite violence, hatred or terrorism.
Harm or attempt to harm any person, including minors in any way. We report child sexual abuse material to the National Center for Missing and Exploited Children.
Create, distribute or control malware, ransomware, spyware, botnets or other malicious code.
Launch, take part in or facilitate denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
Scan, probe, test for vulnerabilities in, intrude into or gain unauthorized access to any network, system, device or account.
Commit fraud, identity theft, credential stuffing or card testing.
Infringe the intellectual property rights or violate the privacy rights of any person.
Attack, probe, overload, disrupt or gain unauthorized access to the VPN servers of Snap VPN or any other server, network or system that Snap VPN operates, or circumvent any of their security measures, usage limits or enforcement measures.
Resell, rent, sublicense or share access to Snap VPN, use an account beyond its device limit, or operate a commercial service through Snap VPN without our prior written permission.

We may determine, at our reasonable discretion, whether any conduct violates this Acceptable use policy, including conduct not listed above. To protect the safety, security and integrity of Snap VPN and of its other users, we reserve the right to suspend or terminate any account involved in a violation, with or without notice, and to take any other measure reasonably necessary to stop the violation, including blocking the affected traffic. No refund will be issued for any account suspended or terminated under this Acceptable use policy.

To report abuse, email abuse-contact at snapvpn dot net or use the report abuse page.

7. License

Subject to your continued compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to install and use the Snap VPN apps on devices that you own or control and to use the Snap VPN service, solely as permitted by these Terms.

Except to the extent that applicable law expressly permits it despite this restriction, you shall not:

Copy, modify, adapt, translate or create derivative works of any part of Snap VPN.
Reverse engineer, decompile or disassemble the Snap VPN apps, or otherwise attempt to derive their source code.
Sell, resell, rent, lease, sublicense, distribute or otherwise transfer Snap VPN or any right to use it.
Remove, alter or obscure any proprietary notice, or circumvent any technical limitation, in Snap VPN.

Snap VPN, including its software, the Snap VPN name and logo and other trademarks, and the content of our websites, is owned by Arct Technology LLC or its licensors and is protected by intellectual property laws. You may not use any material protected by the intellectual property rights of Arct Technology LLC unless we have given our express prior written consent. Except for the limited license expressly granted above, neither these Terms nor anything in or connected with Snap VPN confers on you, whether by implication, estoppel or otherwise, any license or other right in or to those intellectual property rights. All rights not expressly granted are reserved.

Notices of alleged copyright infringement should be sent to abuse-contact at snapvpn dot net . In appropriate circumstances, we terminate the access of repeat infringers.

8. Content and translation

The content we publish in our apps, on our websites, on our social media accounts and on our blog is originally written in English. We may provide translations of that content into other languages for your convenience, on a best-effort basis. We do not guarantee that any translation is accurate or complete, and if a translation conflicts with the English version, the English version prevails. Our legal documents, including these Terms, the Privacy policy and the Cookie policy, are provided in English only.

Content published on our websites, blog and social media accounts is provided for general information only. It does not constitute legal, technical or other professional advice, and it may not reflect the most current information.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARCT TECHNOLOGY LLC OR ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH SNAP VPN OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO SNAP VPN OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR SNAP VPN, WHETHER TO US OR THROUGH A THIRD-PARTY APP STORE, DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT FIRST GAVE RISE TO THE LIABILITY, LESS ANY REFUNDS.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in that case, our liability is limited to the fullest extent permitted by applicable law. These limitations form an essential basis of the agreement between you and us.

10. Chargebacks

If you believe that a payment made on our website was charged in error, you agree to contact support at snapvpn dot net before disputing the charge with your bank or card issuer, so that we can investigate and, where appropriate, issue a refund under the Refund policy.

If you initiate a chargeback or any other reversal of a payment, the related subscription ends immediately, and we may suspend the account and block further card payments for it. To the extent permitted by applicable law, any amount reversed remains owed to us. If we reasonably determine that a chargeback is fraudulent or abusive, we may terminate the account without refund.

If a dispute is resolved in our favor, we will, on request, restore any remaining paid time to the account, unless we have determined that the dispute was fraudulent or abusive.

11. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SNAP VPN IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we do not warrant that Snap VPN will be uninterrupted, timely, error-free or secure; that it will work on every device or network; that it will achieve any particular connection speed; that any particular server location will be available; that it will provide access to any particular website, service or content; or that it will make you anonymous or protect you against every threat. No advice or information, whether oral or written, obtained from us or through Snap VPN creates any warranty not expressly stated in these Terms.

The laws governing the use of VPN services differ between countries. We make no representation that the use of Snap VPN is lawful in your location, and you alone are responsible for determining whether, and ensuring that, your use of Snap VPN complies with the laws that apply to you. You use Snap VPN at your own risk.

12. Third-party content

Snap VPN may make available, or provide links to, websites, services, applications and content that are owned or operated by third parties. We do not control or supervise those third parties, and we are not responsible for the availability, accuracy, content, products, services or practices of any of them. Third-party websites, services and content are governed by their own terms of use and policies, which may differ from ours.

Your access to any third-party website, service or content through Snap VPN is at your own risk and does not imply any endorsement of that third party by Arct Technology LLC, or any affiliation, partnership or other relationship between Arct Technology LLC and that third party.

13. Indemnity

To the fullest extent permitted by applicable law, you shall defend, indemnify and hold harmless Arct Technology LLC and its members, managers, employees, contractors and agents from and against any claim, demand, investigation or proceeding brought by a third party or a regulatory authority, and any resulting loss, liability, damages, fine, penalty, cost or expense, including reasonable legal fees, arising out of or relating to:

Your breach of these Terms.
Your violation of any law or of the rights of any third party.
Any use or misuse of Snap VPN by you or by any person using your account number, whether or not you authorized that use.

This obligation does not apply to the extent that a claim results from our gross negligence or willful misconduct. We may assume the exclusive defense and control of any matter for which you must indemnify us, in which case you shall cooperate with us in asserting any available defenses. You shall not settle any such matter without our prior written consent.

14. Governing law

These Terms, and any dispute or claim arising out of or relating to them or to Snap VPN, including non-contractual disputes and claims, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute that is not resolved by arbitration under the Dispute resolution section shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, and you and we consent to the personal jurisdiction of those courts.

If you are a consumer, nothing in these Terms deprives you of the protection of the mandatory provisions of the law of the country in which you habitually reside, including any right to bring proceedings in the courts of that country.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

15. Dispute resolution

Informal resolution. Before commencing any arbitration or court proceeding, you agree to send a written notice of the dispute to support at snapvpn dot net describing the nature and basis of the claim and the relief sought. Do not include your full account number. You and we shall attempt in good faith to resolve the dispute informally for 60 days after the notice is received.

Arbitration for United States residents. If you reside in the United States and the dispute is not resolved within that period, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or Snap VPN shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, and governed by the Federal Arbitration Act. The arbitration shall take place in Cheyenne, Wyoming or, at your election, by telephone, video conference or written submissions. Filing, administration and arbitrator fees are allocated as the AAA rules provide. If 25 or more similar demands for arbitration are filed against us by or with the assistance of the same or coordinated counsel, the AAA’s mass arbitration rules and fee schedule apply. Judgment on the award may be entered in any court of competent jurisdiction.

IF YOU RESIDE IN THE UNITED STATES, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable with respect to any claim, the agreement to arbitrate does not apply to that claim, which shall instead be resolved in court as provided in the Governing law section.

Exceptions. Either party may bring an individual claim in small claims court if the claim qualifies, and either party may seek injunctive or other equitable relief in court to protect its intellectual property rights. Nothing in this section prevents you from bringing a matter to the attention of a government agency.

Opting out. You may opt out of the agreement to arbitrate and the waiver above by emailing support at snapvpn dot net within 30 days after you first accept these Terms, stating that you opt out and including your name, an email address for our reply and, if available, the last 4 digits of your account number (never the full number) together with an App Store order ID, card invoice number or Cryptomus payment ID. Opting out does not affect any other provision of these Terms.

Residents outside the United States. If you do not reside in the United States, the agreement to arbitrate and the waiver above do not apply to you, and disputes are resolved as provided in the Governing law section.

Time limit for claims. To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or Snap VPN must be brought within two (2) years after the claim arose, failing which it is permanently barred.

Changes to this section. Notwithstanding the Modification section, a change to this Dispute resolution section does not apply to any dispute of which either party had notice before the change took effect.

16. General

Entire agreement. These Terms constitute the entire agreement between you and us regarding Snap VPN and supersede all prior and contemporaneous agreements, proposals and representations, whether written or oral, on that subject. Our Privacy policy and Cookie policy describe our data practices and do not form part of these Terms.

Severability. If any provision of these Terms is held invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permissible or, if that is not possible, severed, and the remaining provisions shall continue in full force and effect.

No waiver. Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Assignment. You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of our assets.

Force majeure. We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, power outages, and failures of third-party hosting, network or payment providers.

Electronic notices. You agree that we may provide notices and other communications to you electronically, in the app, on our website, in the account portal or through the app store from which you obtained Snap VPN, and not by email, and that such notices satisfy any legal requirement that a communication be in writing.

Survival. Any provision of these Terms that by its nature should survive the end of your use of Snap VPN shall survive, including the provisions on refunds and chargebacks for payments already made, license restrictions and intellectual property, disclaimers, limitation of liability, indemnity, governing law, dispute resolution and this General section.

Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between you and us. Section headings are for convenience only and do not affect the interpretation of these Terms, and the words “including” and “include” mean “including without limitation”.

17. Contact

Snap VPN is operated by Arct Technology LLC, a Wyoming limited liability company with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Questions about these Terms may be sent to support at snapvpn dot net . Abuse reports may be sent to abuse-contact at snapvpn dot net or submitted through the report abuse page.